Privacy policy

This Privacy Policy applies to all services provided by Alex & Olivia Sydney. We highly value your privacy and are committed to handling your personal data in a careful, secure, and transparent manner. Any personal information you provide to us will be treated confidentially and in accordance with applicable privacy regulations.

By using our website or placing an order, you agree to the collection and use of information as described in this Privacy Policy.

Information We Collect

When you place an order, create an account, or interact with our website, we may collect the following personal information:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely by third-party payment providers)

  • IP address

  • Device and browser information

  • Order history and customer service interactions

  • Website activity and usage data

We only collect personal data that is necessary to provide our services effectively.

Purpose of Data Processing

Your personal data is used for the following purposes:

  • Processing, confirming, and delivering orders

  • Providing customer service and responding to inquiries

  • Sending order updates, service-related messages, and relevant notifications

  • Improving our website, services, and customer experience

  • Preventing fraud, abuse, and unauthorized access

  • Complying with legal and regulatory obligations

We do not use your data for purposes that are incompatible with those listed above.

Sharing Data With Third Parties

Your personal information is only shared with third parties when this is necessary to operate our business, such as:

  • Payment service providers

  • Shipping and logistics partners

  • IT and website service providers

These third parties only receive the information required to perform their specific services and are obligated to handle your data securely. We may also disclose personal information if required by law or legal authorities.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. When your data is no longer needed, it will be securely deleted or anonymized.

Cookies

Our website uses cookies and similar technologies to:

  • Ensure proper website functionality

  • Analyze visitor behavior and website performance

  • Support marketing and advertising efforts

You can manage or disable cookies at any time through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the website.

Your Rights

You have the right to:

  • Access your personal data

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal data

  • Object to the processing of your data

  • Request data portability, where applicable

To exercise any of these rights, please contact us using the details below.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, you may contact us at:

Business Name: Alex & Olivia Sydney
Email: info@alexoliviasydney.com