Shipping & Delivery Policy

At Alex & Olivia Sydney, we are committed to delivering your order as quickly, safely, and accurately as possible. This Shipping & Delivery Policy outlines our processing times, shipping methods, delivery estimates, and responsibilities.

By placing an order on our website, you agree to the terms described below.

Order Processing Time

All orders are processed within 1–3 business days.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, allowing you to follow your shipment online.

Estimated Delivery Time

The average delivery time is 3–7 business days, depending on your location.

Please note that delivery times are estimates and may vary due to:

  • High-demand periods

  • Customs inspections or clearance procedures

  • Delays caused by shipping carriers or external circumstances beyond our control

Alex & Olivia Sydney cannot guarantee delivery times and is not responsible for delays once the order has been handed over to the shipping carrier.

Shipping Method & Origin

All orders are shipped directly from our international supplier, primarily located in China.

As a result, customs duties, import taxes, or additional fees may apply depending on the destination country. Any such charges are the responsibility of the customer.

Shipping Costs

Shipping costs are calculated and displayed at checkout.
Rates may vary depending on:

  • Package weight

  • Delivery destination

  • Selected shipping method

All applicable shipping fees are clearly shown before payment is completed.

Shipping Responsibility

  • Once tracking information indicates that a package has been successfully delivered to the address provided, responsibility for the shipment transfers to the customer.

  • Customers are responsible for ensuring that the shipping address entered at checkout is accurate and complete.

  • Any address errors must be reported within 24 hours of placing the order. Address changes requested after this period cannot be guaranteed.

Contact Information

If you have any questions regarding shipping or delivery, please contact us at:

Business Name: Alex & Olivia Sydney
Email: info@alexoliviasydney.com