Terms & Conditions
These Terms & Conditions apply to all purchases made through the website of Alex & Olivia Sydney. By placing an order on our website, you agree to be bound by the terms outlined below.
1. Applicability
These Terms & Conditions apply to all offers, orders, and agreements concluded via our website. By completing a purchase, you confirm that you have read, understood, and accepted these Terms & Conditions.
2. Product Information
We make every effort to ensure that all product descriptions, images, and information on our website are accurate and up to date. However, minor errors, typographical mistakes, or inaccuracies may occur.
Product images are for illustrative purposes only and may differ slightly from the actual product. Such differences do not entitle the customer to compensation or cancellation.
3. Orders and Payment
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Orders are processed only after full payment has been successfully received.
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Available payment methods may vary depending on the customer’s country or location.
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Customers are responsible for selecting a valid and available payment method at checkout.
We reserve the right to refuse or cancel any order if payment authorization fails or if fraud is suspected.
4. Processing and Delivery
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Processing Time: 1–3 business days
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Estimated Shipping Time: 3–7 business days (depending on destination)
Orders are shipped directly from our international suppliers, primarily located in China. Shipping times are estimates and may vary due to customs procedures, carrier delays, or external circumstances beyond our control.
Alex & Olivia Sydney is not responsible for delays caused by customs, postal services, or other third-party logistics providers.
5. Returns and Cancellations
Returns and refunds are governed by our Return Policy, which is available separately on our website. Customers are encouraged to review this policy carefully before placing an order.
Order cancellations or changes are only possible if requested within a short time frame after placing the order and before processing has begun. Once an order has entered processing, cancellation cannot be guaranteed.
6. Liability
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Alex & Olivia Sydney is not liable for loss, damage, or delays during shipping if tracking information indicates that the package has been delivered to the address provided by the customer.
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Customers are responsible for ensuring that their shipping address is complete and correct at the time of purchase.
We are not liable for indirect or consequential damages arising from the use of our website or products, except where required by applicable law.
7. Intellectual Property
All content on this website, including but not limited to text, images, designs, logos, and graphics, is the intellectual property of Alex & Olivia Sydney and may not be copied, reproduced, or used without prior written permission.
8. Complaints Procedure
If you have a complaint or concern, please contact us in writing via:
Email: info@alexoliviasydney.com
We aim to respond to all inquiries and complaints within 5 business days.
9. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of Australia. Any disputes shall be subject to the jurisdiction of the competent courts of Australia.